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Thank You. Your order has been successfully completed. Your name and email address have been added to the list of event attendees.
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This session is for GoldMine users to learn how to use the powerful GoldMine "Cases" functionality for customer sevice and support. Find out how to create and update a "case" when a customer reports an issue, complaint or request. Learn how to track, record, and manage customer service activities and resolutions. And see how the Knowlege Base and case templates can be used for more robust customer service delivery
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GoldMine Summit Series Webinars
Ticomix is a provider of products and services for customer relationship management (CRM), sales force automation (SFA), IT service management (ITSM), information technology infrastructure library (ITIL), call centers, help desks, and computer networking. Our mission is to help our clients succeed through effective technology implementation and management. Headquartered in Rockford, Illinois, Ticomix also has a regional presence in Chicago, Illinois; Des Moines, Iowa; Cleveland, Cincinnati, and Columbus, Ohio; Indianapolis, Indiana; Milwaukee and Madison, Wisconsin; San Antonio, Houston, and Dallas, Texas.
